Alcatraz Tours Inc. Terms & Conditions Including Cancellation and Refund Policy
Refund and Cancellation Policy:
- Cancellation at least 16 business days before the scheduled date results in a 91% refund of the total amount (excluding weekends and holidays). The remaining 9% covers transaction fees (4.5% per booking and 4.5% for the refund).
- For cancellations at least 8 business days before the scheduled tour (excluding weekends and holidays), a 50% refund of the total amount will be provided.
- Cancellations at least 6 business days before the scheduled tour (excluding weekends and holidays) will result in a 15% refund.
- Cancellations made 5 business days or less before the scheduled tour (excluding weekends and holidays), including no-shows, are not eligible for a refund.
Refund Fees:
- A transaction fee of 4.5% to 7.9% is applicable to all refunds, varying based on your credit card type and the issuing country. This fee covers credit card transaction fees and merchant processing fees.
Additional Details:
- All tours combined with Alcatraz Island and tickets are deemed final and nonrefundable.
- Missing the ferry departure to Alcatraz precludes substitutions or alternative departures, as Alcatraz tickets are consistently sold out.
Why am I not eligible for a refund? Do I Need Travel Insurance?
- Irrespective of the reason for your cancellation, be it medical, business-related, weather-related, or personal, we adhere consistently to our cancellation and refund policy, treating all customers equally, as outlined on our website.
- When a booking is made, we reserve tour dates exclusively for you, foregoing other reservations. Regardless of attendance, our business incurs expenses such as tour guide and office staff wages, vehicle costs, the tour itself, Alcatraz tickets and Muir woods commercial permit fees, and other services arranged on your behalf, all of which must be fully compensated. Therefore, our refund policy is applied uniformly to account for these commitments.
Do I Need Travel Insurance? Will I receive a refund for Personal or medical cancellations?
- In cases of cancellations due to medical or personal reasons, we sympathize with the inconvenience it may cause.
- Our website clearly communicates our terms, refund, and cancellation policy during each booking. We recommend thorough consideration of individual circumstances before committing to a booking. Consistent with our business insurance, exceptions to these policies cannot be made.
- We diligently inform customers about our policies through various channels, including our website, email notifications upon booking, and inclusion with the tour voucher. Despite our efforts, some customers may seek a refund without familiarizing themselves with our policies.
- It's important to differentiate our local small business from large travel insurance companies. We do not provide travel insurance and do not consider cancellations resulting from medical situations, personal or professional matters, flight/travel interruptions. We are not qualified to offer travel insurance, as it falls under a different industry regulated by the federal government.
- Travel insurance options are available through various companies like Allianz Global Assistance, Travel Guard by AIG, USI Affinity Travel Insurance Services, Travel Insured International, World Nomads, Berkshire Hathaway Travel Protection, IM, AXA Assistance USA, Travelex Insurance Services, Seven Corners, etc. These recommendations are based on a Google search, and we are not affiliated with these companies. Refer to your credit card company, travel agent, bank, or local travel insurance providers for more information. The Federal Government website: https://travel.state.gov/content/travel.html is also a valuable resource.
- Prior to making a booking, please review our website terms, cancellation, and refund policy. These policies are consistently applied to all customers, irrespective of circumstances. Thank you for understanding our position as a small business. We appreciate your time in comprehending our policies.
For more comprehensive information on Alcatraz Tours Inc. Terms & Conditions, including our Cancellation and Refund Policy, kinly refer to our detailed terms and conditions page at https://www.alcatraztoursf.com/reservation-terms-policy